The vandal resistant and public Customer Service Telephone provides direct access to pre-programmed telephone numbers using either a full keypad, or auto-dial buttons.
The calls from these public phones can then be connected to Interactive Voice Response (IVR) systems to select options and enter information using a full keypad (an external keypad is used if the telephone is auto-dial), or to connect directly to a centralised information centre.
The public area phone can be programmed to connect to the various customer services, such as Lost or Stolen cards; Order a new PIN number; Mortgage Advice; or Insurance Information, for banking, at the push of a button.
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1 comment:
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